Frequently Asked Questions
Everything you need to know about shopping with Merveille.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements in inches and centimeters. We recommend comparing these measurements against a garment you already own for the perfect fit.
What is Merveille's return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are processed within 5-7 business days of receiving the package at our warehouse.
Do you ship internationally?
Yes, Merveille ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at checkout.
How should I care for my Merveille garments?
To maintain the quality of our premium fabrics, we recommend following the specific care instructions on the inner label. Most of our silk and wool pieces require professional dry cleaning or delicate hand washing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.